Delivery and Exchange

We provide a standard delivery service:

France

Tracked letter €4,50 | 2 - 3 days

Colissimo €6,70 | 2 - 3 days

Europe

Colissimo €12 | 3 - 5 days

UK and Switzerland

Tracked letter €11,50-13,50 | 5 - 7 days

Colissimo €15 | 5 - 7 days

Other countries (Albanie, Canada, Corée, Etats-Unis, Hong-Kong, Islande, Japon, Malaisie, Mali, Malte, Maroc, Mexique, Norvège, Qatar, Serbie, Singapour, Thaïlande, Togo, Turquie)

Tracked letter €11,50-13,50 | 10 - 20 days

Colissimo €29 | 10 - 20 days

Rest of world €29 | 10 - 20 days

All orders outside of the EU are shipped on a DDU (delivery duties unpaid) basis meaning that any duties and taxes incurred in the destination country are the responsibility of the customer.

If you are unsure about whether these duties, taxes and charges might apply to your order, please contact your local tax or customs authorities before placing an order.

Packages returned because of duties, taxes and charges will not be refunded for shipping.

If there is an issue with your online order, please email us at customerservice@maisonphau.com and our customer service department will be happy to assist you.

In case you want to exchange one or more items of your order, you will need to return it for refund at your own expense and place a new order. The item is your responsibility until it reaches our warehouse.

Please return to:

Maison Phau

17 avenue des Quatre Chemins

92330 Sceaux

France